Exchange Policy

Return and Refund Policy

Thanks for shopping at The Gradall/Vacall Store

If you are not entirely satisfied with your purchase, we're here to help.


You have 15 calendar days to return an item for exchange. To initiate the exchange process, please contact Gradall at, explaining what the item is you want to exchange and the reason for the exchange. Please include your order number in the email to expedite the process. You do not have to wait for a reply from Gradall to ship the item(s) for exchange.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

If your item is approved for exchange, we will initiate the replacement of your original item(s) with an email that your replacement item has been shipped.


All sales are final. There are no refunds, but exchanges can be made, pending approval of returned item(s).


You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable.

Shipping Information for Exchanges

Gradall Industries
406 Mill Avenue, SW
New Philadelphia, Ohio 44663
ATTN: Deb Goodwin
Phone: 330-339-2211

Contact Us:

If you have any questions on how to return your item(s) contact us at or call 330-339-2211 and ask for Deb Goodwin.

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